How to Make Process Excellence a Differentiator & Value Creator
For shared services organizations process excellence is a key enabler for them to deliver against quality, productivity and efficiency targets. From managing global process variations and engaging teams to identifying the right RPA opportunities, there are many aspects shared services organizations need to get right to achieve process excellence. Join this Q&A with Rochelle Hood, SSON Global Head of Customer Analytics and Research and Richard Holmes, Promapp COO to hear how shared services organizations around the world are successfully tackling process excellence challenges.
For shared services organizations process excellence is a key enabler for them to deliver against quality, productivity and efficiency targets. From managing global process variations and engaging teams to identifying the right RPA opportunities, there are many aspects shared services organizations need to get right to achieve process excellence.
Join this Q&A with Rochelle Hood, SSON Global Head of Customer Analytics and Research and Richard Holmes, Promapp COO to hear how shared services organizations around the world are successfully tackling process excellence challenges including:
- Simplifying and standardizing SOP management
- Controlling and managing global process variations
- Identifying and exploiting RPA opportunities
- Introducing effective process governance
Register for the webinar and you will also receive the Process Excellence Playbook for Shared Services whitepaper.
Presenters:
Richard Holmes
COO
Promapp Solutions
Richard Holmes is the Chief Operating Officer at Promapp, a global provider of business process management software that makes it easy for organisations to create, improve and share business processes. With a background in accounting, business transformation and shared services, Richard has helped many organizations around the world effectively navigate major change. This included working with British Airways on major change projects in the UK. Prior to joining Promapp, Richard worked for KPMG Consulting where his focus was process transformation projects.
