Alex Roberts
Alex Roberts fulfills the role of Production and Editorial Assistant, bringing her previous degree experience in Law and Research to her role at SSON. Currently, Alex supports SSON Digital's efforts to produce innovative content, including events, webinars, podcasts, and articles. You can connect with Alex through her LinkedIn profile, which can be found here
More content by Alex Roberts
Building a Solid EX Foundation for CX Optimization
May 13 by Alex Roberts
Discover key tips from the panel discussion at SSON's CX event on building a solid EX foundation for effective CX optimization...
Creating a Customer-Centric GBS: Focused Goals, Feedback & Vision
May 09 by Alex Roberts
Discover key takeaways from our CX Virtual Summit where Isabella Kosch shared expert strategies to build a customer-centric GBS through focused goals
The Ultimate Guide to Service Excellence in Shared Services
April 02 by Alex Roberts
Find out how to Achieve Optimal Service Excellence in Shared Services
Astellas Wins SSON's Change Management Impact Award
February 28 by Alex Roberts
Read on to learn about Astellas' Impressive Change Management Award win
Philip Morris International Wins SSON's Customer Centricity Impact Award
February 27 by Alex Roberts
Read on to learn about Philip Morris International's impressive Customer Centricity Award win
Proactive HR Solutions to Navigate Attrition and Strengthen Your Talent Pipeline
February 04 by Alex Roberts
Join us to discover proactive HR Solutions that can help navigate attrition and strengthen your talent pipeline
How Pearson is Applying Gen AI to Elevate Candidate and Employee Experiences
January 30 by Alex Roberts
Learn here how Pearson is Applying Gen AI to Elevate Candidate and Employee Experiences
Smith+Nephew Wins SSON's Business Transformation Impact Award
January 23 by Alex Roberts
Read on to learn about Smith+ Nephew's 12-point plan programme to strengthen, accelerate, and transform their business growth which ultimately won SSON's Busine
5 Ways GBS Leaders Can Introduce AI into their Operations
December 13 by Alex Roberts
In this infographic, readers can explore practical steps for integrating AI into their business operations and benchmark their AI investments.
Organizing and Utilizing P2P Data From Chaos to Control
December 11 by Alex Roberts
Our speakers shared their expert perspectives on the best practices for effective organization and utilization of P2P data
Career Spotlight: Top 5 Tips for Furthering Your Finance Career
November 27 by Alex Roberts
Find out from our speakers their Top 5 Tips for Furthering Your Finance Career
The Rise of Object-Centric Process Mining
November 14 by Alex Roberts
SSON’s Process Mining and Intelligence Virtual Summit took place last month and highlighted some of the biggest innovations in the process transformation space.
