The Philippines: Lucrative, Yes – but You Need to Account for the Risks

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AS SSON's annual conference for the Filippino market kicks off in Manilla this week, we thought it timely to highlight some of the risks operations face in the region, and offer tips on how to manage them. The Philippines is still among the top contenders for value-added, voice services, but to gain true returns any locally operating SSO will need to prepare for certain eventualities. Correctly accounted for and mitigated against, these "risks" are easily controlled. However, if not addressed, they could easily derail the business case and value proposition of a Shared Services model.

None of the SSO leaders we spoke to would ever consider changing places – so the country continues its collaboration with global enterprises.

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