Why Shared Services and GBS Transformation Stalls and How to Overcome Change Fatigue

Transformation and shared services are almost intertwined. As shared services organizations are constantly looking to deliver value to the business, the need to launch change initiatives within the business is a constant.

However, research tells us that these constant transformation journeys take a toll on employees and more often than not, don't even succeed. Bain & Company reports that only about 12% of companies achieve their transformation goals. Why? Often not from technological issues, but rather from critical human and organizational factors such as incentive problems, value misalignment and the overwhelming impact on the workforce, leading to what Deloitte identifies as "change fatigue." During this webinar, our panelists will share relevant data from our Shared Services and Outsourcing Week Visual Analytics Workbook and address some of the biggest transformation challenges and strategies to overcome them, including:

• Identifying transformation fatigue and implementing proactive measures to prevent team burnout, re-energize stalled projects and build a sustainable culture of change within the SSO
• Aligning individual and team incentives with broader organizational goals, fostering greater buy-in and accelerating progress
• Bridging strategic misalignment to ensure everyone is moving in the same direction towards shared services value

The topics discussed in this webinar will be center stage at the Shared Services & Outsourcing Week conference (Sept. 14-17 | San Diego, CA). You can find more information on the speakers, sessions and networking opportunities here.

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Speakers

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