How Data Privacy May Be Compromising CX In Your Shared Services
The world is flooded with our personal data. Ever wondered what the future holds for all this information?
Although it seems that Covid-19 might have slowed down legislation, data privacy is here to stay, and its everywhere. Shared service and contact centers record and archive millions of calls on a daily basis. All of this information needs to be managed and controled in a way that complies with a multitude of regulations and is fit for a remote and virtual environment.
In this exclusive webinar, our speakers will be sharing results from a survey conducted amongst 300 IT managers regarding privacy management and future plans for their contact centers. Focusing in on:
- Data Privacy as the key for customer experience
- How organizations can be proactive and adopt "Privacy by Design approach"
- How to cope with privacy regulations, (GDPR, CCPA and similar)
- Different aspects of privacy regulation: risks and opportunities