How Data Privacy May Be Compromising CX In Your Shared Services

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This FREE webinar was recorded on:
February 09, 2021
11:00 AM - 12:00 PM EST

The world is flooded with our personal data. Ever wondered what the future holds for all this information?

Although it seems that Covid-19 might have slowed down legislation, data privacy is here to stay, and its everywhere. Shared service and contact centers record and archive millions of calls on a daily basis. All of this information needs to be managed and controled in a way that complies with a multitude of regulations and is fit for a remote and virtual environment.

In this exclusive webinar, our speakers will be sharing results from a survey conducted amongst 300 IT managers regarding privacy management and future plans for their contact centers. Focusing in on:

  • Data Privacy as the key for customer experience
  • How organizations can be proactive and adopt "Privacy by Design approach"
  • Combining best practices and technology for a robust and water-tight privacy policy
  • How to cope with privacy regulations, (GDPR, CCPA and similar)
  • Different aspects of privacy regulation: risks and opportunities

Host:

Ossi Dobzinski
Product Marketing Manager
NICE

Ossi is a professional marketing manager with 13 years of experience in brand and product marketing from world leading companies such as Nestle and HP. As a Product Marketing Manager at NICE, Ossi is responsible for driving marketing strategy and thought leadership, campaigns, and sales enablement for NICE’s Compliance Center, Fraud, and Authentication solutions.

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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