How Analytics Services Can Transform Your Business

An Essential Roadmap

Analytics is a major focus for Fortune 2000 organizations that are typically moving to predictive models and machine learning. However, transformation is often still elusive...

This FREE webinar was recorded on:
10:00 AM - 11:00 AM EST

Analytics is a major focus for Fortune 2000 organizations, who have typically gone some way to implementing predictive models and machine learning in their business processes. However, they have not yet achieved the full benefits or the required business transformation from doing so.

During this webinar, NelsonHall lead customer experience analyst Ivan Kotzev, will look at some of the best practices in applying predictive and prescriptive analytics in business processes, the role of outsourced analytics providers in promoting the next wave of cognitive analytics, and the future state of the analytics services market. It will cover both industry-specific and functional analytics services in areas such as finance & accounting, marketing, customer experience, demand & supply chain, operations, risk & compliance, and product innovation, among others.


Ivan Kotzev
Lead Analyst

Ivan is a Lead Analyst at NelsonHall, responsible for CX Services research globally. Ivan covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX services.

Ivan is currently working on a major global project on Customer Experience Services in Energy and Utilities which will provide a detailed analysis of the vendors' CX services offerings, delivery capabilities, and the extent of the use of digital transformation, automation, analytics, and omnichannel in support of the sectors.

Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a B.A. degree in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.