Global State of the Shared Services & Outsourcing Industry Report 2022

SSON's annual industry report now live

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Have we had another unanticipated year behind us?

Sure.

Is there more to come?

Probably.

That’s why staying on top of shifts in the market is key. SSON has again surveyed global SSO/GBS practitioners to find out how they are meeting the challenges of the day – in terms of adjustments to operating model, workforce strategy, process automation, and data digitization.

What we discover is that more than half of the SSOs surveyed report directly to the CEO/CFO, and that SSO 'branding' (including 'naming') has taken on a whole new level of value-add.

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We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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