Beyond AI Hype: How to De-Risk Your GBS Transformation with Friction Data
Today, ambitious GBS leaders are expanding the way they define transformative business value. Whilst their goals are growing, the data they use to de-risk their transformation hasn’t changed much.
This webinar will spotlight how GBS leaders are fixing a bigger problem: the way they measure work. Process Mining, SLAs, and ticketing systems only tell what happens after something goes wrong. They don’t show how to prevent problems before they start. In this session, you’ll hear real stories from leading GBS teams using a new kind of data - called friction data - to find and fix what slows workers down and leads them to reject new digital and AI-powered GBS tools.
Listen to industry experts from FOUNT Global, TI People, and PepsiCo as they discuss:
- Why Friction Data is the leading indicator of AI adoption and the gateway to de-risk digital GBS transformation.
- Understanding the methodology and framework to proactively measure friction in the day-to-day work.
- Learning the power of a unified data model to deliver superior cross-silo experiences to GBS customers.
CPE Credits
To earn CPE credits, the learner is expected to: - Attend a minimum of 50 mins of the webinar - Participate in at least two polls SSON is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org. |
This webinar is eligible for 1.0 CPE credits in the NASBA field of study, Information Technology – Technical. Speakers
Lucy Hughes
Senior Vice President, People Experience & Operations
PepsiCo
Lucy Hughes is the Senior Vice President, People Experience & Operations. In her role, Lucy is responsible for the transformation of the employee experience through the optimization of process, policy and technology across key employee moments that matter including the delivery of high-quality, cost-effective services. In addition to setting vision and strategy, Lucy leads the global People Experience & Operations teams and partners across the organization to build the core capabilities needed to enable an experience at work which is modern, technology-driven, and human-centric.
Stephanie Denino
Managing Director
TI People
Stephanie Denino is a Managing Director at TI People, a consultancy specialized in experience management, HR transformation, and broader digital/AI transformation across functions. In her role, Stephanie helps leaders evolve how their function operates to systemically improve experiences for their internal customers in data-driven and human-centered ways, ultimately unlocking enterprise productivity.
Christophe Martel
CEO and Co-Founder
FOUNT Global
Christophe Martel is the co-founder and CEO of FOUNT, a SaaS platform that helps companies accelerate the success of their transformations by identifying and removing friction in employee workflows. In his role, he helps organizations perform better by improving the way people work. FOUNT’s clients are some of the world’s leading organizations including PepsiCo, Ralph Lauren, UnitedHealth Group and Ikea.
Sponsors
