Middle East Shared Services Outlook: Trends, Benchmarks & Strategies for 2025

Join us for an immersive exploration of the evolving landscape of Shared Services and Global Business Services (GBS) across the Middle East. In this session, we’ll shine a spotlight on the major trends impacting services delivery in 2025/2026 as well as opportunities provided in the Middle East: its strategic advantage as a shared services hub; digital talent and workforce; and growth prospects in this fast-developing region.

From a strategic standpoint, the Middle East’s geographical location – situated at the crossroads of Europe, Africa, and Asia – facilitates real-time coordination across major time zones, positioning cities like Dubai, Cairo, Riyadh, and Doha as ideal follow-the-sun service delivery hubs.

The region offers compelling advantages to shared services beyond mere cost arbitrage, however. Increasingly, it's about driving strategic value, fostering innovation, and delivering exceptional stakeholder experiences.

Our webinar will dissect these opportunities, leveraging exclusive research and survey data to showcase their impact on strategic decisions. From identifying optimal service delivery hubs to examining the motivations behind recent shifts in global operating models, you’ll gain vital insights to inform your regional planning.

Agenda Highlights:

1. Location Strategies in the Middle East: Evaluate the region’s strategic advantages, comparing perception with reality. Learn how to position yourself for success.
2. Understand the Skills Priority: The digital shift is defining talent strategies. Where are Automation experts to be found?
3. Evolving GBS Scope: Understand the forces driving expansion, including in services as well as location.

Mark your calendar and get ahead of the curve with exclusive data, peer insights, and expert commentary on the evolution of GBS and shared services in the Middle East.

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