Building a Next-Generation HR Shared Services Strategy

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02:00 PM - 03:00 PM EST

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[This webinar will take place at 11 am PDT]

Are You Ready for the Less-Is-More Generation?

Self-service and mobile apps are changing the world, and that goes for HR service delivery too. As with any major technological shift, leveraging the new capabilities requires embracing new ways of thinking.

This webinar explores these new rules and offers practical suggestions for building a business case for your organization’s next-generation HR shared services strategy.

Join us as Jim Scully, Founder and President of HR Shared Services Institute, shares his insights, based on more than 20 years as an HR shared services consultant and practitioner, into the future of HR service delivery and new ways of thinking about the shared services business case.

The discussion includes an interactive Q&A session hosted by Jeffrey Gore, Director of Product Management for HR Service Management at ServiceNow.

Jim Scully President Shared Services Institute

Jim Scully is the founder of the HR Shared Services Institute, and a leading shared services consultant based in Atlanta, Georgia.  He works with companies globally to evaluate, design and implement value-driven HR service delivery models that tailor world-class solutions to meet the specific needs of client organizations.  Prior to founding the Shared Services Institute, Jim directed the HR Shared Services operations for Georgia-Pacific Corporation – serving an employee population of 50,000.  Under his leadership, the HR Service Center gained year-over-year improvements in customer satisfaction while achieving significant operational cost savings. Jim also led major HR shared services and effectiveness projects for Hewitt.

Jeffrey Gore Director of HR Product Management ServiceNow

Jeffrey Gore is Director of HR Product Management at ServiceNow. Jeffrey has over fifteen years of experience in HR shared services and HR service delivery. He has deep experience in product management that is informed by real-world experience implementing HR shared services delivery solutions for the Federal, State and Local Government, healthcare, education, technology, and financial services sectors. Prior to joining ServiceNow, Jeffrey spent 9 years at Column Technologies and 8 years at IBM.