The State of Intelligent Automation 2025

Recent data reveals that 81% of organizations plan to invest in Agentic AI within the next 12 months. The next frontier of intelligent automation (IA) is rapidly approaching; is your organization prepared? 

In today’s complex digital ecosystem, more tools do not mean better outcomes. With a rapid stream of new technologies, all promising the next level of efficiency, Global Business Services (GBS) leaders are confronting “automation overload”, a landscape cluttered with siloed solutions, fragmented platforms, and rising stakeholder expectations.

The State of Intelligent Automation 2025 offers insights into how high-performing organizations are cutting through the noise and turning digital ambition into measurable value.

Key Insights:

• Mapping the Momentum: Understand where organizations truly are on their IA and AI adoption journeys.
• The Rise of Agentic AI: Explore how autonomous agents are redefining automation, and why early adopters are pulling ahead.
• From Vision to Value: Practical playbooks and expert advice on aligning automation with strategic outcomes, not just tech experiments.
• Taming Automation Overload: Why integrated platforms are replacing scattered solutions, and how to avoid costly tech debt.
• RPA’s Evolving Role: Why traditional automation isn't dead, it’s just become your organization’s silent foundation.
• Inside Leading GBS Playbooks: Go behind the scenes with Takeda, DHL, and ServiceNow to see how they’re scaling AI, driving innovation, and reshaping operating models.
• What’s Next in 2025 and Beyond: Key predictions, capability benchmarks, and transformation strategies that define the future of GBS automation.

Whether you're optimizing processes, scaling AI tools, or simply looking for clarity in a crowded automation landscape, this report is your strategic guide for 2025 and beyond. Download your copy now!