08 - 11 April 2019 | Online | Free to Attend

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4 Days  |  13 Hand Picked Case Studies  |  Industry Leading Speakers

Following on from the Shared Services & Outsourcing Week in Orlando, SSON is excited to announce the return of the North American Shared Services & Outsourcing Digital Week. Taking place on 08-11 April and accessible through your desktop, we will explore the topics of; Customer experience (CX) in a digital world; Data Analytics and digital first mind-set and; Process transformation through automation through industry leading speakers, some of which are exclusive for our digital event. 

The North American Shared Services & Outsourcing Digital Week will examine the next generation of shared services and how digital disruption is changing the talent desired to manage and operate the business.  As organizations begin to challenge the way they work, automation opens new doors to enhancing knowledge based work and expansion of the service catalog.

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Day 1 - 08 April 2019

0930 - 1030 US ET - Brought to you by Epiance 
Accelerating Business Process Transitions
Does your team currently struggle with knowledge transfer across your Shared Services Organization (SSO) or in exchange with your BPO? By leveraging Subject Matter Experts (SME) /Process Experts (PE) to record process scenarios step by step knowledge transfer is no longer a ‘one off’ training session. 

Speaker: Shajahan Abdul, Senior Solutions Consultant, Epiance 

1100 - 1200 US ET - Brought to you by Automation Anywhere
Mobile Document Processing with AI and RPA 
Digital-native companies, such as Amazon and Uber, are disrupting your industry. Are you able to keep up? Do you have the necessary technologies to streamline and digitize your traditional document-centric processes?  

Speaker:  Semyon Sergunin, Product Marketing, IQ Bot

1230 - 1330 US ET - Brought to you By Celonis
Five Ways Process Mining Can Help Streamline Your Business, Increase Transparency & Empower Faster Operations
In order to success in today's digital age, it's imperative for SS leaders to understand the massive amounts of data available to them through automation and analytics. This session will discuss how process mining is helping enterprises streamline their business processes to transform their organization.

Speaker: TBC

1330 - 1430 US ET **Only Available Online**
Taking Business Systems Transformation to the Piggy Bank
Learn how McGraw-Hill delivered a transformation project that was predominantly capitalized and ended a multi-year, significant renovation of roles, processes and systems with zero turnover.

Speaker: Shivani Bhatia, Senior Director, Business Systems Transformation, McGraw-Hill Education

Day 2 - 09 April 2019

0930 - 1030 US ET **Only Available Online**
The Future of Work:  The Ecosystem Beyond Technology
Implementing technology is only one element in a much larger ecosystem needed to support end-to-end process accountability and nimble, more flexible service delivery.

Speaker: Rob Pretty, Global Delivery and Process Lead – Service Management, 

1100 - 1200 US ET - Brought to you by Tradeshift 
Future Proof Your End to End Procure to Pay Solution with Digitization
Capitalize on the benefits of digitization, improved supplier management, and end to end automation to deliver value across your supply chain and with your finance teams, as a strategic business partner.
Speaker: Roy Anderson, CPO, Tradeshift

1330 - 1430 US ET
And The Winner is…The Shared Services Red Carpet of Peer-to-Peer Sharing
Fresh from the spotlight of the announcement of SSON's Excellence Awards hear from our panel of winners to learn what sets them apart.

Speakers: Panel of SSON Impact Award Winners 

Day 3 - 10 April 2019

0930 - 1030 US ET **Only Available Online**
A Digital Native Outlook on End-to-End Transformation
Imagine if you could raise a Purchase Order in the same amount of time and with the ease you currently experience when completing online shopping, travel booking and booking a ride share.  

Speaker: Paul Bryanhill, VP Finance Operations, NBCUniversal International

1100 - 1200 US ET
Analytics Dashboard:  Levers on a Dial or Data Insights
In SSON's 2019 State of the Industry survey, 21% ofthe respondents indicated that leveraging competencies around data analytics and process automation is one of the most important benefits Shared Services delivers to its enteprise business.   Yet data analytics was ranked 2nd as the greatest skill gap within existing staff.

Speaker: TBC

1300 - 1400 US ET **Only Available Online**
Human Capital Reporting Standards Are Here. People Analtyics - More Than Numbers
The International Org. for Standardizaton recently released guidelines on Human Capital Reporting (HCR). Leverage the HCR framework to find strengths or risks that may be overlooked in traditional headcount reporting.
Speaker: Jeff Higgins, ISO Technical Advisory Group (TAG) on human capital (member)

Day 4 - 11 April 2019

0930 – 1030 US ET
Putting Steam in the End-to-End Transformation Engine
Business service offerings have been evolving beyond transactions into expertise based processes.  This evolution underscores the necessirty of building business services delivery models across end-to-end processes.

Speaker: TBC

1100 - 1200 US ET **Only Available Online**
Analyzing the Super Bowl from a Shared Services Replay Booth
Learn how using a 'human in the loop' approach to data analytics is the secret sauce to delivering business value and data insights.  

Speaker: Cindy Gallagher, CEO, Liberty Source

1300 - 1400 US ET
The Next Industrial Revolution – Digitization and the Zero Carbon Footprint Employee
Helping employees develop a 'digital first' mindset when designing cusotmer facing processes is essential to optimizing workflow and enabling carbon team members to deliver knowledge based work .  Digital assistants fuel this effort and pave the path to role makeovers.

Speaker: TBC

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Shivani Bhatia

Senior Director, Business Systems Transformation
McGraw-Hill Education

Rob Pretty

Global Delivery and Process Lead – Service Management

Paul Bryanhill

VP Finance Operations
NBCUniversal International

Rochelle A. Hood

Global Head of Customer Analytics & Research

Jeff Higgins

ISO Technical Advisory Group (TAG) on human capital (member)

Cindy Gallagher

Liberty Source

Roy Anderson


Semyon Sergunin

Product Marketing
IQ-Bot, Automation Anywhere

Sponsors and Partners


How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.  

How much does it cost to attend?

The North American Shared Services & Outsourcing Digital Week is completely free to attend. 

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.