0930 - 1030 US ET - Brought to you by Epiance
Accelerating Business Process Transitions
Does your team currently struggle with knowledge transfer across your Shared Services Organization (SSO) or in exchange with your BPO? By leveraging Subject Matter Experts (SME) /Process Experts (PE) to record process scenarios step by step knowledge transfer is no longer a ‘one off’ training session.
Speaker: Shajahan Abdul, Senior Solutions Consultant, Epiance
1100 - 1200 US ET - Brought to you by Automation Anywhere
Mobile Document Processing with AI and RPA
Digital-native companies, such as Amazon and Uber, are disrupting your industry. Are you able to keep up? Do you have the necessary technologies to streamline and digitize your traditional document-centric processes?
Speaker: Semyon Sergunin, Product Marketing, IQ Bot
1230 - 1330 US ET - Brought to you By Celonis
Five Ways Process Mining Can Help Streamline Your Business, Increase Transparency & Empower Faster Operations
In order to success in today's digital age, it's imperative for SS leaders to understand the massive amounts of data available to them through automation and analytics. This session will discuss how process mining is helping enterprises streamline their business processes to transform their organization.
1330 - 1430 US ET **Only Available Online**
Taking Business Systems Transformation to the Piggy Bank
Learn how McGraw-Hill delivered a transformation project that was predominantly capitalized and ended a multi-year, significant renovation of roles, processes and systems with zero turnover.
Speaker: Shivani Bhatia, Senior Director, Business Systems Transformation, McGraw-Hill Education
0930 - 1030 US ET **Only Available Online**
The Future of Work: The Ecosystem Beyond Technology
Implementing technology is only one element in a much larger ecosystem needed to support end-to-end process accountability and nimble, more flexible service delivery.
Speaker: Rob Pretty, Global Delivery and Process Lead – Service Management, AkzoNobel
1100 - 1200 US ET - Brought to you by Tradeshift
Future Proof Your End to End Procure to Pay Solution with Digitization
Capitalize on the benefits of digitization, improved supplier management, and end to end automation to deliver value across your supply chain and with your finance teams, as a strategic business partner.
Speaker: Roy Anderson, CPO, Tradeshift
1330 - 1430 US ET
And The Winner is…The Shared Services Red Carpet of Peer-to-Peer Sharing
Fresh from the spotlight of the announcement of SSON's Excellence Awards hear from our panel of winners to learn what sets them apart.
Speakers: Panel of SSON Impact Award Winners
0930 - 1030 US ET **Only Available Online**
A Digital Native Outlook on End-to-End Transformation
Imagine if you could raise a Purchase Order in the same amount of time and with the ease you currently experience when completing online shopping, travel booking and booking a ride share.
Speaker: Paul Bryanhill, VP Finance Operations, NBCUniversal International
1100 - 1200 US ET
Analytics Dashboard: Levers on a Dial or Data Insights
In SSON's 2019 State of the Industry survey, 21% ofthe respondents indicated that leveraging competencies around data analytics and process automation is one of the most important benefits Shared Services delivers to its enteprise business. Yet data analytics was ranked 2nd as the greatest skill gap within existing staff.
0930 – 1030 US ET
Putting Steam in the End-to-End Transformation Engine
Business service offerings have been evolving beyond transactions into expertise based processes. This evolution underscores the necessirty of building business services delivery models across end-to-end processes.
1100 - 1200 US ET **Only Available Online**
Analyzing the Super Bowl from a Shared Services Replay Booth
Learn how using a 'human in the loop' approach to data analytics is the secret sauce to delivering business value and data insights.
Speaker: Cindy Gallagher, CEO, Liberty Source
1300 - 1400 US ET
The Next Industrial Revolution – Digitization and the Zero Carbon Footprint Employee
Helping employees develop a 'digital first' mindset when designing cusotmer facing processes is essential to optimizing workflow and enabling carbon team members to deliver knowledge based work . Digital assistants fuel this effort and pave the path to role makeovers.
Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.
The North American Shared Services & Outsourcing Digital Week is completely free to attend.
This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet. Audio and presentation viewing is accessed through an internet connection.
All presentations will be available after the conference via the on-demand recording link. When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.