How to Build a World-class Shared Services Operation
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Are you considering transitioning to shared services? During this session, learn about the key success factors to create a world-class shared service operation including key aspects of design, critical technologies, transition planning, communication, and how to overcome obstacles and resistance to change.
Already in a centralized environment? Learn about best practices for shared services to achieve a world-class status, including using metrics and a continuous improvement strategy to identify bottlenecks and opportunities for improvement as well as leveraging technology and process improvement to reduce costs and improve service.
Join this session by a leading expert in design and optimization of shared service operations. Bring your questions and share your concerns and challenges.
Brian Rosenberg, CEO, The Rosenberg Group