Intelligent Automation Q3 Market Update: Provider Differentiators and Factors for IA Project Success
Join intelligent automation (IA) industry experts from EY and SSON as they share key highlights from SSON Analytics' recently released 3rd Quarter Intelligent Automation Universe Analytics Report, which provides IA market updates, including global customer adoption trends and vendor capabilities.
Join intelligent automation (IA) industry experts from EY and SSON as they share key highlights from SSON Analytics' recently released 3rd Quarter Intelligent Automation Universe Analytics Report, which provides IA market updates, including global customer adoption trends and vendor capabilities.
This interactive panel discussion will draw upon insights from client case studies from across the globe to provide real world examples of how intelligent automation is changing the way Shared Services and Global Business Services professionals provide services delivery.
Discussion topics and key learnings:
- Highlights of key technical differentiators between IA providers
- Top 3 factors for why implementations fail and common reasons why some IA projects don’t initially achieve the expected benefits
- Are move organisations moving straight into implementation phase and skipping pilots?
- What are some of the shifts in IA adoption by process type, region, and size of organisation?
Presenters:
Keith Strier
Principal, EY Advisory
EY
Keith Strier is an Irvine, CA-based EY Advisory Principal, who serves as Americas AI Leader and Global Tech Sector Digital Lead. He is responsible for EY's Americas offerings around Enterprise AI Strategy and Conversational Experience Management. Keith co-authored EY’s global POV on Intelligent Automation, co-founded EY’s America’s digital customer practice, co-led the formation of EY’s global alliances with Microsoft and LinkedIn, and was the principal architect behind the firm’s FutureWorkNow and Digital Program Activation offerings.
Prior to joining EY, Keith was a Partner at Deloitte Consulting, where he served as global lead client service partner for life science clients, and as Global Chief Digital Officer from 2011- 2013. In this last role, Keith led the design and activation of a digital workplace for 225,000 employees in 125 countries.
Weston Jones
Partner, Global Robotic and Intelligent Process Automations Leader
EY
Weston is a recognized leader in global shared services and outsourcing and he has presented as a keynote speaker at multiple global conferences. Weston also specializes in cross-functional shared service operations, known as Global Business Services (GBS), which typically include global Finance, HR, Supply Chain and IT functions. He has developed EY's point of view and methodologies on several topics including Global Business Services (GBS), Shared Services and Outsourcing Advisory and Management (OAM). He is well networked globally, internally and externally, and is in frequent discussions with government development agencies, industry associations, software vendors and service providers in the Shared Services and Outsourcing industry.
