customer-centric
Creating a Customer-Centric GBS: Focused Goals, Feedback & Vision
May 09 by Alex Roberts
Discover key takeaways from our CX Virtual Summit where Isabella Kosch shared expert strategies to build a customer-centric GBS through focused goals
Philip Morris International Wins SSON's Customer Centricity Impact Award
February 27 by Alex Roberts
Read on to learn about Philip Morris International's impressive Customer Centricity Award win
BAT Wins SSON's Customer Centricity Impact Award
May 09 by Beth Brown
As a part of SSON's 2024 Shared Service and Outsourcing Week, SSON was honored to announce the winners of the 2024 SSON North American Impact Awards. This week, read on to learn how the BAT team gener...
4 Sessions That Stood Out From SSOW Higher Ed
September 20 by SSON Editor
SSOW Higher Ed concluded last week and proved to be a successful knowledge-gaining opportunity for attendees. Although there were dozens of different sessions attendees could check out, for the sake o...
How To Achieve Award Winning Customer Centricity In Your GBS
September 11 by Sally Fletcher
In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact A...
SSO Week Asia Meets the ASEAN Summit in Singapore (and it's Explosive)
December 03 by Barbara Hodge
Key Messages from SSO Week Asia 2018: Don't settle. Keep learning. And expect disruption.
