self-service
Process Mining & BPM Digital Summit
March 15 by Shared Services & Outsourcing Network
From May 10-11 join thought leaders, solutions providers, and attendees across Europe to discuss how SSOs and GBS ensure their top priority processes are ready for process tools like BPM and Process m...
The Consumerization of HR E-Book
March 06 by Shared Services & Outsourcing Network
In this comprehensive e-book, we outline the latest trends, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of t...
Before "Live Chat": What Do You Want it to Achieve?
February 19 by Wayne ButterfieldI’ve been fortunate in my Customer Service career to be involved in some pretty cool innovations in how we serve our customers @ Telefônica. It started off in a Back Office role,...
Don't Miss this Chance to Learn About Robotics in Shared Services from Telefonica
October 06 by SSONIf you want an opportunity to ask everything about how-in-the-world robotic process automation (RPA) might figure within your organization, then don't miss Wayne Butterfield's session at our Open Hous...
