The Consumerization of HR E-Book

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In this comprehensive e-book, we outline the latest trends, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of truly exceptional HR customer experiences.

  • CHAPTER 1: What is the Consumerization of HR?
  • CHAPTER 2: Help Yourself: Designing a Self-Service System that Works for Your Business
  • CHAPTER 3: Overcoming Perceptions: Back Office Servants to Crucial Business Partner
  • CHAPTER 4: The Move Towards Client-Centric Shared Services: Position Yourself Internally Within an Organization to Contribute Strategically
  • CHAPTER 5: Additional Reading

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