British Gas
What does a smart outsourcing contract look like today?
June 12 by SSONHow to make sourcing decisions in light of "everything changing" in the BPO world
10 Tips on how to Leverage Shared Services
January 31 by The Shared Services & Outsourcing Network EditorFor clients considering alternative destinations for outsourcing, or for erecting a captive centre, ten lessons emerge from London School of Economics' Outsourcing Unit case studies. The companies a...