For clients considering alternative destinations for outsourcing, or for erecting a captive centre, ten lessons emerge from London School of Economics' Outsourcing Unit case studies. The companies analyzed in this report are: British Gas, Amazon, Capita, and iiNet. All have chosen to set up operations in South Africa. The four cases provide in-depth evidence of the value generated from BPO/Services delivery.
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9 September, 2026
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