For clients considering alternative destinations for outsourcing, or for erecting a captive centre, ten lessons emerge from London School of Economics' Outsourcing Unit case studies. The companies analyzed in this report are: British Gas, Amazon, Capita, and iiNet. All have chosen to set up operations in South Africa. The four cases provide in-depth evidence of the value generated from BPO/Services delivery.
Download the report now.
21 January, 2026
Online
22 January, 2026
Online
Insights from the world’s foremost thought leaders delivered to your inbox.
2026-02-26
10:00 AM - 11:00 AM EST
As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...
2026-02-25
11:00 AM - 11:45 AM EST
Shared services teams are being asked to cut costs, accelerate response times, and improve employee...
2026-02-11
12:00 AM - 12:00 AM GMT
The Finance function today is rich with potential — but much of that potential is trapped in fragmen...
