For clients considering alternative destinations for outsourcing, or for erecting a captive centre, ten lessons emerge from London School of Economics' Outsourcing Unit case studies. The companies analyzed in this report are: British Gas, Amazon, Capita, and iiNet. All have chosen to set up operations in South Africa. The four cases provide in-depth evidence of the value generated from BPO/Services delivery.
Download the report now.
20 - 21 October 2025
Leonardo Royal Hotel Amsterdam, Netherlands
21 - 23 October 2025
Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands
22 October, 2025
Online
Insights from the world’s foremost thought leaders delivered to your inbox.
2025-12-02
10:00 AM - 11:00 AM EST
David Lloyd Clubs is one of Europe's leading, premium health, fitness, and wellness club chains. Wit...
2025-11-19
10:00 AM - 11:00 AM GMT
Most finance AI tools operate like a “black box”; you send data in and get answers out, with little...
2025-11-13
02:00 PM - 03:00 PM GMT
Statutory reporting is evolving faster than ever. As finance leaders navigate mounting compliance co...
