GBS
Insight from Onsite: SSOW Orlando
April 23 by Sally FletcherThis week’s episode provides something a bit different, a glimpse into SSON’s largest event Shared Services & Outsourcing Week North America. For those of you who weren’t able to make it, we wanted to...
The Executive Series: The World’s Best GBS With Dr. Turan Sahin, CEO, Allianz Services
April 17 by Sally FletcherAllianz Services was appointed SSON's World's Best GBS 2024. So, SSO Next are honoured to be joined by Allianz Services' CEO, Dr. Turan Sahin. In this conversation, we discuss Allianz’s transformation...
Is GBS the Saviour for Generative AI?
April 16 by Bob CecilBob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an en...
Another One Bites the Dust: Why GBS Organizations Are Pulled Apart
April 10 by Deborah KopsLately, we’ve seen more and more GBS organizations fade off into the distance even a year or so after they were launched to great fanfare. But to be clear: the work that GBS organizations deliver isn’...
A Beginner's Guide To Shared Services Acronyms
April 02 by Beth BrownA complete list of the fundamental acronyms anyone within the shared services landscape should know! From finance to technology, this helpful infographic is the ultimate cheat sheet for business lingo...
7 Tips & Tricks On How To Make Design Thinking For GBS A Success
February 19 by Robert WeltevredenThe most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority....
State of The Industry Report 2024: Malaysia
February 13 by Beth BrownDrawing from SSON Research & Analytics' data, this report presents the latest insights and trends of Malaysia’s Shared Services industry, ranging from the talent pool to digital transformation impleme...
GBS Careers Corner: Helen Emmett on proving your leadership potential and taking advantage of unpopular tasks
February 02 by Sally FletcherIn this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Servic...
8 Factors to Consider When Choosing A Shared Services Location
January 31 by Candace DingmannCandace Dingmann, VP at Organon, gives top tips on how to select the best location for your shared service centre.
State of the Shared Services & Outsourcing Industry Global Market Report 2024
January 26 by SSON Research & AnalyticsThe Global shared services industry finds itself at a watershed moment
Is 2024 a Year of GBS Reckoning?
January 16 by Deborah KopsIn 2024, GBS may face a reality check after its COVID success. Cost containment takes center stage, transformation funds dwindle, and talent mobility declines. For Deborah Kops, 2024 marks a challengi...
How Can You Find Time And Money To Innovate In GBS When Operations And Cost-Cutting Are The Major Priorities?
January 09 by Christine DauenhauerWithin the dynamic landscape of Global Business Services (GBS), leaders can find themselves caught up in the seemingly endless demands of day-to-day operations. In the midst of trying to efficiently m...