State of The Industry Report 2024: Malaysia

In recent years, Malaysia has situated itself as a key player in the shared services industry. With 441 shared service centers (SSCs), according to SSON Research & Analytics, the country ranks 7th for its number of SSCs. Malaysia’s influence only continues to grow as the number of SSCs is steadily rising, with an approximately 3% increase from 2023, when 428 Malaysian centers were recorded.

Readers of this report will receive unique insights into the Malaysian shared services landscape, including: 

• Geographical trends surrounding shared service centers. 
• Maturity, scope, and influence of Malaysian organizations. 
• The education and skills available within the Malaysian talent pool. 
• Exploration of the younger emerging workforce. 
• Trends in employee attrition and retention. 
• Digital transformation initiatives. 
• Implementation of Generative AI and automation efforts. 

For more insights, SSON is delighted to once again be hosting SSOW Malaysia, in June 2024. For exclusive insights, expert guidance, and access to leading solutions providers, secure your spot today!