Ready for the Next Level

Are you struggling to build a successful Enterprise Automation Program? Take a look at EdgeVerve's latest Whitepaper which explores the various stages an enterprise is likely to encounter in its autom...

In the second of a series of three exclusive articles, communication strategist Jonathan Steffen asks leading industry experts what they have learned from setting up Shared Services during the COVID-1...

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Here we share an edited version of Asahi Beverages’ winning application for the Customer Centricity Impact award in Australia.

Based on the findings of IBM’s Australian Report: ‘A Brave New World: How the CFO’s Role is Changing in Digital’ from August 2013, this article provides, for the US Market, a...

View the presentation that Kathleen Bienkowski (Vice President, Shared Services, Kelly Services, Inc.) gave at last years Shared Services & Outsourcing Week in Prague, which took place in the Beyond...

Mobile transactions have grown by 92% in 2 years. Are you prepared to move your business online?

As shared services organizations, we all appreciate the strategic importance of elevating the experience and satisfaction of all our customers, be it our clients who we have contractual relationship...

Mathias von Bescherer, Director, Business Operations - APAC Operations Centre, Microsoft sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services &...

Tony O'Donnell, Regional Head of Change, Outsourcing, Offshoring, UBS Investment Bank sat down with IQPC’s Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Out...

PepsiCo: A Global Brand Drives Talent Management in Asia PepsiCo is a brand that needs no introduction. But I was curious, when I spoke with Alexandra Richardson, head of HR for PepsiCo Asia, how...

Note: Most recruiters and search firms will never confront the question of whether opening an owned, off-shore operation makes sense. They are just too small for that to be an issue. However, many w...