EMC: a Guide to Launching Successful RPA Projects [Excellence Award Winner 2016]

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Wednesday, September 07, 2016
12:00 PM - 01:00 PM EDT
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Operating in a high-tech industry it's no surprise that EMC has taken a proactive approach to digital transformation. More specifically, the business was quick to recognize the relevance of RPA to internal processing, too. EMC has come out of the the gate fast and has taken the lead in RPA implementation (the GBS organization won two Excellence Awards, for Process Improvement and Innovation, earlier this year).

We’ve invited two of EMC’s leading RPA activists to explain how they did it – from getting started (evaluating providers), to rolling out the project, to managing expectations, to partnering with functional towers, to rolling out solutions.

Frank and Joe will be happy to take your questions in this interactive session. “We came out of the gate pretty fast, but there are different ways of tackling this,” explains Joe, who leads the HR tower’s implementation. Frank, who is a member of the Robotics COE adds: “One of the biggest lessons we learned is to separate the hype around the tool from the – still impressive – reality, of what it can really do.” 

Please join us.


Joseph Cotnoir
Global Operations Manager

Joe is the Business Operations Manager for HR Shared Services at EMC, currently leading the Robotic Process Automation implementation across the organization. He has been with EMC for the last 6+ years and has been part of the HRSS group for the last 4+ years, concentrating on process improvement and process excellence.  Joe was part of the team that won the 2016 Excellence awards in both Process Improvement and Innovation at the SSON event in March 2016. To date, the HRSS team has been responsible for automating over 1700 scheduled reports, full end to end offer letter generation/extensions, and many other key HR organization processes.


Frank Kelly
Sr. Manager, Digital Transformation

Frank Kelly is a Sr. Manager for Digital Transformation at EMC in the Global Business Services group.  He leads the Robotic Automation Center which provides robotic process automation services to EMC worldwide. He has over 20 years of experience in new product development and process transformation. In addition to the recent SSON awards for innovation and process improvement he is a Shingo Award Winner for enterprise excellence.

Frank has an engineering degree and an MBA both from Boston University.