How To Leverage Chat In Service Delivery Posts

My 2nd blog on the subject of Live Chat (
Starting out with Live Chat
Published: 2015-03-05
My first blog on the subject of Live Chat was short and sweet, but I hope it got you thinking, (if you’re not already doing so) about your Digital Service strategy (read it
I’ve been fortunate in my Customer Service career to be involved in some pretty cool innovations in how we serve our customers @ Telefônica. It started off in a Back Office role, where I brought RPA (