Adaptability, resiliency, empathy, and growth. These are some of the hallmarks of Shared Services and Global Business Services (GBS) this past year.

SSON Analytics is delighted to present this data-rich session to provide practical guidance on advancing service delivery for ultimate value creation and customer satisfaction.

We will explore the following key questions:

• How have SSO delivery models evolved to overcome the challenges brought by the pandemic? 
• How have SSOs leveraged technology to digitize and optimize processes and what are the outcomes?
• What are the various strategies SSOs have taken across talent, technology, resourcing and the Future of Work?
• How to ensure a constant stream of data and insights to inform SSO strategy and improve enterprise-wide decision support?
• What are the benchmarking results from the most admired SSOs in the world?

Attendees will receive highlights from SSON Analytics latest research and participate in a benchmarking exercise to assess performance across 120 metrics by industry and location. 

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Speakers

Sponsors

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