Continuous Improvement: Take Your SSO to Next Level Value With Data-Driven Metrics, Analytics and Insights
This webinar will provide practical guidance on advancing service delivery for ultimate value creation and customer satisfaction.
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
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Adaptability, resiliency, empathy, and growth. These are some of the hallmarks of Shared Services and Global Business Services (GBS) this past year.
SSON Analytics is delighted to present this data-rich session to provide practical guidance on advancing service delivery for ultimate value creation and customer satisfaction.
We will explore the following key questions:
- How have SSO delivery models evolved to overcome the challenges brought by the pandemic?
- How have SSOs leveraged technology to digitize and optimize processes and what are the outcomes?
- What are the various strategies SSOs have taken across talent, technology, resourcing and the Future of Work?
- How to ensure a constant stream of data and insights to inform SSO strategy and improve enterprise-wide decision support?
- What are the benchmarking results from the most admired SSOs in the world?
Attendees will receive highlights from SSON Analytics latest research and participate in a benchmarking exercise to assess performance across 120 metrics by industry and location.
Speakers
Syazana Lim
Lead Research Analyst
SSON Analytics
Barbara Hodge
Global Editor
SSON Research & Analytics
Sponsors
We respect your privacy, by clicking ‘Watch On-Demand’ you agree to having your details passed onto the sponsors who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
Watch On-Demand
