The Order-to-Cash (O2C) cycle is the lifeblood of every company, touching all facets of a business, including the most important – its customers. By definition, O2C incorporates the taking of orders via different channels (catalog, email, phone, internet, salesperson, fax or Electronic Data Interchange/EDI), ensuring timely delivery of goods and services, proper invoicing and collections, issue resolution and reporting, and analytics. The very nature of O2C departments requires them to i...
