The Missing Layer: Why Agentic AI in GBS Starts with Experience
Register
Agentic AI is becoming a strategic priority for GBS leaders, but technology alone will not deliver transformation. Drawing on EY thought leadership, ServiceNow innovation and Organon real-world experience, this session explores why the employee experience layer is emerging as the critical foundation for scalable AI adoption. Attendees will hear not only the strategy and technology vision, but also a practical client perspective from Organon on the realities of transforming enterprise services and preparing for AI-enabled operations at scale.
The combination of EY thought leadership, ServiceNow innovation and a real-world Organon client perspective differentiates this session. Rather than focusing solely on technology, attendees will hear how a leading enterprise is approaching service transformation, employee experience and AI adoption while seeing AI-enabled workflows 11:00 in action.
Key takeaways:
- Why employee experience is the foundation for scalable Agentic AI in GBS
- How governance, workflow orchestration and knowledge foundations accelerate AI adoption
- Real-world lessons and practical considerations from Organon's transformation journey
Speakers
Dominik Loerts
EY – Partner, EY-ServiceNow Alliance
EY
Sponsored By
Register
