COVID-19 & Shared Services Webinar: Redefining BCP & Service Delivery Models to Protect Against Future Threats

Find out how 250+ SSO leaders are dealing with the fallout of COVID-19 on Business Services Delivery

SSON survey provides data insights on the effectiveness of current BCPs; and how COVID-19 is redefining Service Delivery models for the future.

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This FREE webinar was recorded on:
March 26, 2020
09:00 AM - 09:45 AM EDT

Sponsored By:

Presenting: Top Takeaways from SSON's COVID-19 and BCP Survey 

Right now, Shared Services are operating at the heart of enterprise support and at high speed! Never before have your processes and your contingency plans been tested to the extremes they are being tested today.

To support you in your #1 leadership challenge of surviving the current crisis and protecting against a future one, SSON is sharing the results of a comprehensive survey on the impact of COVID-19 on Shared Services and GBS operations.

Deborah Kops, a widely recognized Service Delivery expert,  will share highlights based on feedback from 250+ global SSO practitioners, representing multinationals whose headquarters are equally distributed across North America, Europe and Asia.

Join this webinar – COVID-19 and Shared Services: Redefining Your BCP and Service Delivery Model to Protect Against Future Threats – to learn how the crisis is affecting: 

  • current Shared Services Capability and Productivity,
  • on-going Service Delivery, and
  • future plans for building a more resistant Operating Model.

By registering and attending this webinar, you will gain exclusive access to;

  • SSON's Report: COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services’ Delivery Model (published next week)
  • A discounted offer for SSON Analytics, which includes access to the SSON Analytics' Global Health Security (GHS) Index on the City Cube

Presenters:

Deborah Kops
Managing Principal
Sourcing Change

Deborah Kops is Managing Principal of Sourcing Change, dedicated exclusively to shared services and outsourcing change management strategy. With experience as a shared services executive, buyer, provider, and private equity adviser, Deborah works with leading companies to manage globalization challenges.

Her career includes managing directorships at both FleetBoston Financial (now Bank of America) and Deutsche Bank, advisory partnerships at Arthur Andersen and PricewaterhouseCoopers, and chief marketing officer of a leading Indian-legacy outsourcing company. 

 

Host:

Barbara Hodge
Principal Analyst and Global Digital Content Editor
Shared Services and Outsourcing Network (SSON)

Barbara Hodge is Principal Analyst and Global Digital Content Editor of the Shared Services & Outsourcing Network (SSON), the largest and most respected forum for executives tasked with promoting and delivering optimized business services.

Barbara joined SSON in 2000 and is now responsible for SSON's global digital content, including specialist reports, which cements SSON's position as the most trusted resource for practitioners from around the world. As the voice of SSON, Barbara ensures the content reflects current trends and opportunities to help SSO leaders continuously drive their own performance forward.

Prior to joining SSON, she was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be. Email: barbara.hodge@ssonetwork.com

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.