Significant Growth In A Pandemic: How Zoom’s Shared Services Team In Manila Adapted To The Company's Meteoric Rise
Learn how Zoom’s Shared Services went from 0 to hero in just 6 months and adapted their Talent Acquisition, Onboarding, Training and RTW Operations
Company growth is a wonderful thing, but if that growth is unprecedented and takes place whilst a global pandemic is occurring, it puts an enormous strain on the shared service centre. This was the challenge facing Zoom SSC in 2020. Traditional talent acquisition and human capital processes that have been in place for years, no longer address what is needed in today’s unique and extremely challenging environment. As a result Zoom were forced to completely rip up the rule book and implement new processes, fast, transforming their Talent Acquisition, Onboarding, Training and RTW Operations with the help of KMC Solutions.
Zoom’s journey represents the fact that there has never been a better time to reconsider and re-engineer traditional BPO or Shared Services relationships and models. As the marketplace looks to re-emerge from the constraints of the pandemic new practices are required to allow business to perform at its best.
Addressing the demand for talent during the current pandemic, is the focus of a webinar presented by the experts at KMC Solutions and ZOOM, to provide SSON members insight into how this can successfully be accomplished.
Join this webinar to:
- Recognize the unique opportunity that exists in today’s talent acquisition marketplace
- Make sense of building a sizeable team remotely
- Address the distant interview, job offer and onboarding process
- Consider successful return to work options
- Understand how to implement distributed workforce options across multiple locations