Significant Growth In A Pandemic: How Zoom’s Shared Services Team In Manila Adapted To The Company's Meteoric Rise
Learn how Zoom’s Shared Services went from 0 to hero in just 6 months and adapted their Talent Acquisition, Onboarding, Training and RTW Operations
Company growth is a wonderful thing, but if that growth is unprecedented and takes place whilst a global pandemic is occurring, it puts an enormous strain on the shared service centre. This was the challenge facing Zoom SSC in 2020. Traditional talent acquisition and human capital processes that have been in place for years, no longer address what is needed in today’s unique and extremely challenging environment. As a result Zoom were forced to completely rip up the rule book and implement new processes, fast, transforming their Talent Acquisition, Onboarding, Training and RTW Operations with the help of KMC Solutions.
Zoom’s journey represents the fact that there has never been a better time to reconsider and re-engineer traditional BPO or Shared Services relationships and models. As the marketplace looks to re-emerge from the constraints of the pandemic new practices are required to allow business to perform at its best.
Addressing the demand for talent during the current pandemic, is the focus of a webinar presented by the experts at KMC Solutions and ZOOM, to provide SSON members insight into how this can successfully be accomplished.
Join this webinar to:
- Recognize the unique opportunity that exists in today’s talent acquisition marketplace
- Make sense of building a sizeable team remotely
- Address the distant interview, job offer and onboarding process
- Consider successful return to work options
- Understand how to implement distributed workforce options across multiple locations
Presenters:
Larah Salonga-Teng
Philippine Country Manager
Zoom
Larah Teng is the Country Manager of Zoom in the Philippines, a strong believer of growth mindset and continuous learning culture as she develops people and organizations. In Zoom, Larah enables international expansion and responsible for successfully building Zoom’s 24x5 shared service operations in Manila during the first 6 months of the global pandemic.
Thomas Cragg
Vice President Sales
KMC Solutions
Tom Cragg brings 15 years of experience in scaling up high performing teams in the Philippines, having arrived in Manila back in 2006 to set up a British-owned medical transcription firm, PreScribe. After almost 5 years managing their Operations, Production and Quality Assurance, Tom joined KMC as their Vice President for Sales and has been the driving force of the Company’s growth to becoming the largest flexible office space provider in the Philippines. Tom’s operational background and consultative approach allowed KMC to pinpoint Client pain points early on and develop value-add services around Recruitment, Staffing and Managed Service solutions allowing Clients to leverage KMC’s employer branding and expertise to attract and retain the best possible talent for their remote teams.
Host:
John Chess
Managing Director
KMC Solutions USA
John J. Chess is the founder and former CEO of MediCall, Inc. a successful BPO incorporated in the Philippines in 2003 providing multiple specialized services supporting the US Healthcare Industry. Many of the top Payers, Providers, PBM’s, Revenue Cycle Management and Pharma companies in the industry utilize the company’s healthcare and clinically oriented services. MediCall was acquired by Cognizant in 2012 and John assumed the position of Vice President and Head of Global Clinical Services. Also he was a founder and member of the Board of Cosine Communications, a telecom equipment manufacturer which enjoyed an IPO on NASDAQ in 2000 generating $230M in its offering.
As CEO of KMC USA, John is fulfilling his vision of offering his experience, knowledge and vast industry contacts to US based Enterprises desiring to establish their own Global-In-House or Shared Service Centers in the Philippines. In combination with the unique capabilities of KMC, this GIC enablement model can more effectively become the preferred offshore solution for many US enterprises.
