Applying Case Study Methodology to Your Shared Services Problems

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Anupam Diwan

Taking The Best (and Worst) From Others Via Case Studies Editor's note: Not many of today's SSO leaders will have taken a degree in statistics, so Anupam Diwan may stand apart. But it does not take a degree to understand that you need to measure what's important in order to make decisions based on real data. In this column, she points out that any and every problem can be solved by taking a "case study" approach. For example, to identify predictors of high performance and quality, by plo...
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