Isabella Kosch
Isabella Kosch is a customer experience executive and in her past role was the Head of GBS Service Management at Swarovski. She has a proven track record of creating top-notch customer-centric experiences. She is currently looking for new opportunities to help SSOs drive service experience and customer value.
More content by Isabella Kosch
The 5 Invisible Reasons Employees Avoid Using Self-Service Tools
June 11 by Isabella Kosch
Isabella Kosch on why self-service fails: it’s not the tool, it’s trust, culture, and how it feels. Find out how to fix the experience, so people will follow.
Why Most Tech Investments Fail: The Illusion of Efficiency Theater
April 07 by Isabella Kosch
Find out from Isabella Kosch why Most Tech Investments Fail: The Illusion of Efficiency Theater
Why Ctrl+C, Ctrl+V Will Break Your Digital Transformation
March 19 by Isabella Kosch
Dive Into Why Ctrl+C, Ctrl+V Will Break Your Digital Transformation with Isabella Kosch
Head of Internal Services: What I Learned from Fixing Service Frustrations at Swarovski
March 06 by Isabella Kosch
Dive into what Isabella Kosch learned from fixing service frustrations at Swarovski
How to Transform GBS into a Customer-Friendly Service Organization
February 20 by Isabella Kosch
How to Transform GBS into a Customer-Friendly Service Organization
