The Power of Thinking Differently: Why Process Mapping Falls Short in the Age of Agentic AI
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As AI adoption accelerates across Global Business Services, many organizations are repeating the same mistake they made with RPA, layering new technology onto old processes. This webinar challenges that approach, making the case for a holistic transformation that reimagines people, process, and technology together.
- Rethinking AI Adoption in GBS: Why treating AI like RPA is a missed opportunity, and how to shift from process mapping to process reimagination using an outcome-focused framework.
- Measuring What Matters: The Real ROI of AI - Moving beyond surface-level KPIs like cost-per-invoice to understand the true downstream impact of AI on your workforce, operations, and business growth.
- Agentic AI in Action: O2C and Functional Planning — A hands-on look at how Agentic AI can be applied within Order-to-Cash processes and scenario planning, with concrete steps for getting started in your own organization.
- Is My Ecosystem Ready? Understanding what process, people, policy, technology, and data readiness look like before getting started with Agentic AI.
Speakers
Jimmy Marquis
Managing Director, Technology Consulting
EY
Jimmy Marquis, is Managing Director, for Technology Consulting at EY. As a leader in EY's AI and Data practice, he helps companies generate business value through integrated solutions that combine Data, AI, Automation, and Emerging Technologies. He advises organizations on optimizing end-to-end processes, leveraging automation, and building scalable, future-ready service delivery capabilities.
Nitee Gupta
Executive Director
EY
Nitee Gupta is a Director at EY, specializing in global business services, operating model transformation, and enterprise process optimization. She works with organizations to design resilient, future-ready service delivery models and drive large-scale transformation initiatives. Nitee is a frequent facilitator and speaker at industry forums, where she shares insights on digital transformation, GBS strategy, and the evolving future of work.
Moritz Treutwein
Head of Partnerships
Hypatos
Moritz Treutwein is Head of Partnerships at Hypatos, the Agentic GBS enabler. At Hypatos, he focuses on driving enterprise automation through agentic AI and working with Hypatos' global partners, including EY, KPMG, PWC, and Chazey Partners. With a background in consulting across banking and digital transformation, he helps organizations scale AI solutions and unlock efficiency in finance and back-office operations.
Sally Fletcher
Head of Thought Leadership & Community
Hypatos
Sally Fletcher is Head of Thought Leadership & Community at Hypatos. Her role is to produce exciting content for the GBS community in the Agentic AI space. This includes webinars, podcasts, whitepapers, reports, and other types of digital content. She aims to cut through the noise and confusion around the topic and provide GBS leaders with practical advice that can help them build GBS of the future. Currently, she hosts the GBS Rewired podcast.
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