The AI-Driven C-Suite

How should leaders be utilizing AI, how do you avoid change fatigue, and how are leaders using AI in their day-to-day to become their most effective?

Our guest, Ansgar Thiessen, Head of Global Central Operations at Swiss Re Corporate Solutions, discusses how artificial intelligence is transforming the skills, mindsets, and expectations of future leaders. Exploring how the rapid pace of innovation is altering decision-making and strategic planning, how organizations can handle change fatigue during ongoing digital transformation, and what effective AI leadership looks like in practice.

Drawing on his hands-on experience implementing AI within Swiss Re GBS, Ansgar shares real-world insights into scaling digital, data, and GBS capabilities across a global operation.

A must-listen for executives and shared services leaders navigating the realities of AI, transformation, and modern leadership in the C-suite.

If you enjoy this episode and want to hear more from Ansgar, you can register free of charge to our webinar series, AI for Global Business Services, where Ansgar is a keynote speaker.

Continue your Agentic AI journey...

The era of experimenting with AI is over. The Agentic AI in Shared Services Bootcamp (September 14, 2026, San Diego, CA), a one-day add-on to Shared Services & Outsourcing Week, helps GBS and shared services leaders move from exploration to execution. Discover how AI agents are powering autonomous service delivery, redesigning operating models, and scaling across core enterprise systems. The question is no longer if you adopt, but how fast you can scale.

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