Revolutionizing Business Efficiency With A Fresh Approach To ITSM
Join this exclusive demo to understand the global benchmarks for ITSM best practice. We'll look at how ITSM needs to evolve to encompass the demands on a modern IT function and how embracing power AI and automation can boost response times and improve your customer experience.
The pressure on the IT function is currently at its peak. As business units line up with digital transformation projects, data privacy regulations become ever-more stringent, legacy technology becomes obsolete and companies continue to migrate to the cloud; it’s no wonder IT is stretched.
To tackle all these problems, whilst remaining competitive, businesses in 2023 need a fresh approach to business software. They need powerful, globally competitive capabilities packed inside a quick-to-scale and cost-effective solution. During this exclusive demo we discuss how embracing powerful AI and automation can help.
Join this session to learn:
- ITSM table stakes in 2023: What global benchmarks should businesses look for when buying business software for ITSM?
- How ITIL mastery enables businesses to break down silos and deliver deep, collaborative outcomes?
- How to embrace automation and streamline IT processes to reduce manual errors and boost response times
- How to empower employees through AI and self-service whilst still maintaining a great employee experience
- How to harness the potential of data analytics and ITOM integration for proactive monitoring and quicker incident resolution.
Speakers
Richard George
VP of Sales
Flycast Partners
As VP of Sales at Flycast Partners, he is driving rapid growth and partnering with executives. He has 10+ years of experience and is trusted by ITSM decision-makers for top-notch IT Service, Security, and Operations Management solutions. His clients remain ahead of the curve on technology adoption while maintaining the rock-solid principles of ITIL in practical, focused projects.
Dibin Murali
Lead Solution Engineer
Freshworks
Lead Solution Engineer at Freshworks, a distinguished IT Service Management thought leader. With a decade of global experience, he empowers businesses with expert ITSM, ITOM, and ITIL insights for optimal efficiency and high-velocity growth. A trusted partner in driving success through cutting-edge solutions.
Sally Fletcher
Head of SSON Digital
SSON
Sally Fletcher is the head of online events for IQPC. Her role is to research, execute and host exciting online conferences and webinars for the SSON community around the world. Previously she spent 8 years producing large-scale summits and smaller conferences on topics such as AI, robotics, capital markets, HR, customer experience and leadership in Asia, Europe and North America.
Sponsor
