vision
The Case for Strategy in GBS and Shared Services
February 26 by Chris McCann
Strategy has been degraded, downgraded, and derided as "mostly hot air." It's still critical.
Establishing a Vision, Mission and Measurement Parameters for Shared Services
January 30 by Ramesh Subramanian
Establishing a clear vision with measurable parameters is critical for Shared Services organizations
Do You Have What it Takes to be a Modern-day GBS Leader?
July 06 by Shared Services & Outsourcing NetworkWe have identified five core skill sets of truly successful GBS leaders (of which there are still few and far between)...
Accenture wins Telenor contract; University of Michigan's SSO finally kicks off; and Canada suffers onsite-outsourcing backlash
July 18 by Rakesh SanganiRakesh Sangani, SSON Editor-at-large, evaluates what's behind the recent headlines Telenor award Accenture $215 million 5 year outsourcing deal Telenor announced that it has selected Acce...
Getting results: focus on Effectiveness, not Efficiency – and then apply Innovation
July 05 by Adam WallsVision & Value Series: In last week’s column, Simon Brown listed 5 Steps to Getting Real Satisfaction from your Shared Services Customer, based on a popular breakout session that he and fo...
5 Steps to Getting Real Satisfaction from your Shared Services Customer
June 23 by Simon BrownIn last week’s column, Rakesh Sangani listed 6 reasons why a SSC should invest in a Vision, based on a popular breakout session that he and four other practitioners ran at Shared Services &...
7 Reasons to Invest in a Vision (the ROI is worth it)
June 23 by Rakesh SanganiAt our recent Shared Services & Outsourcing conference a popular breakout session centred around How to Develop a High Performance Shared Services Centre. It was so well received that we asked the p...
