Rakesh Sangani
Rakesh Sangani is a straight talking, thought leader in the space of operational excellence and digitalisation. He sits on many transformation boards and presents his point of view across Europe, Asia and the US. After qualifying as a chartered accountant, Rakesh has set up over 30 shared service centres and over the last couple of years moved from being a cynic to an evangelist on the space of robotics and AI, supporting FTSE 100 and Fortune 500 companies in understanding the landscape and the impact on operational processes.
More content by Rakesh Sangani
10 Robotic Process Automation Predictions for 2020
February 05 by Rakesh Sangani
Now January is over – here's what really matters this year!
The Birth of "Bot-Shoring"
March 05 by Rakesh Sangani
In lots of ways, the model is similar to off-shoring except that processes are assessed and considered for automation rather than relocation
5 Predictions on How RPA Will Drive Finance Forward
January 30 by Rakesh Sangani
Ongoing investment in ERP systems will decline – and other trends to prepare for!
What Proservartner's Automation Index Tells Us About Industry Sector Uptake
January 23 by Rakesh Sangani
Trends driving automation and analysis of automation by area of business and industry sector
Is Culture Important in Shared Services and Outsourcing?
August 18 by Rakesh SanganiThe obvious answer is "yes" to this rather leading question. That said, when we discuss these aspects with leads of shared services and organisations that have progressed the BPO route, the common a...
How Do You Handle the Retained Organization?
August 13 by Rakesh SanganiLeft behind? For most shared services and outsourcing initiatives, the main focus is on the activities that are migrated from the existing location into the new location. At the same time a lot of...
IBM signs Janalakshmi – Wipro appoints new BPO head – Sri Lanka eyes BPO market...
August 11 by Rakesh Sangani[August 4 2014] IBM Signs Six-Year Outsourcing Contract with Microfinance Firm Janalakshmi News: As part of the contract, IBM will leverage its Big Data and Analytics, Cloud and Mobile capabil...
Accenture wins Telenor contract; University of Michigan's SSO finally kicks off; and Canada suffers onsite-outsourcing backlash
July 18 by Rakesh SanganiRakesh Sangani, SSON Editor-at-large, evaluates what's behind the recent headlines Telenor award Accenture $215 million 5 year outsourcing deal Telenor announced that it has selected Acce...
7 Reasons to Invest in a Vision (the ROI is worth it)
June 23 by Rakesh SanganiAt our recent Shared Services & Outsourcing conference a popular breakout session centred around How to Develop a High Performance Shared Services Centre. It was so well received that we asked the p...
Zurich renews outsourcing deal with UK's Capita
January 10 by Rakesh SanganiInsurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026. Under this new agreement,...
Sanofi appoint Senior VP for Global Services
January 10 by Rakesh SanganiFrench drugmaker Sanofi stated that it has appointed Greg Irace to the newly created role of senior vice president, global services. Irace, 53, is currently president and CEO of Sanofi's U.S....
ACS acquire "sale and leaseback" in Italy
January 10 by Rakesh SanganiACS, a Xerox company, has acquired the Italian-based call center and business process services assets of Innova Consulting. The acquisition provides ACS with its first operations facility in Italy w...
