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Vertical & Industry Insight
80 results
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Mastercard’s shared services team was awarded the SSON Excellence Award this year for the innovative approach to finance service delivery, based on reporting data visually. This is your opportunity to discover the power behind visual analytics reporting, and get tips from acknowledged leaders in this space. Full Content »
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Don’t miss this opportunity to learn how you can transform your HR function. Full Content »
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Internal benchmarking provides insights on best practice within your own company, which can be leveraged across the organization. To establish "best-in-class" operations companies must identify unique processes, practices, systems and enablers that drive success, and use them as a lever for transformation. Full Content »
Contributor: Clarence Ti
Posted: 04/01/2011
Clarence Ti
A C-suite perspective exploring four key milestones along Vital.org’s shared services journey: aiming for Service Excellence; developing Operational Excellence; focusing on Productivity Growth; and Engaging Staff... Full Content »
Contributor: Clarence Ti
Posted: 04/01/2011
Clarence Ti
A C-suite perspective – exploring four key milestones along Vital.org’s shared services journey: aiming for Service Excellence; developing Operational Excellence; focusing on Productivity Growth; and Engaging Staff. Full Content »
Contributor: Clarence Ti
Posted: 05/04/2011
Clarence Ti
A C-suite perspective – Exploring four key milestones along Vital.org’s shared services journey: aiming for Service Excellence; developing Operational Excellence; focusing on Productivity Growth; and Engaging Staff. Full Content »
Contributor: SSON News and Analysis
Posted: 01/10/2012
SSON News and Analysis
Are you budgeting for the year ahead? Be aware – given India’s high rate of inflation, we may be seeing a doubling of the cost of labor within the next 10 years... Full Content »
Contributor: SSON News and Analysis
Posted: 05/02/2012
SSON News and Analysis
Trends in shared services, outsourcing, and third-party business and IT service markets, gleaned from KPMG's own field advisors and leading global service providers. Full Content »
Contributor: Kate Vitasek
Posted: 06/27/2012
Kate Vitasek
Vested Outsourcing Part 4: Contracting for SuccessA common mistake in outsourcing is to cling to traditional, transaction-based contracting models. A more flexible framework is needed. Here are 10 elements for success Full Content »
Posted: 07/05/2012
Gearing-up for Environmental Compliance 2.0



The last couple of years have shown that human health and environmental sustainability are key areas of concern for organizations, and regulatory compliance, therefore, is increasingly important. Companies that want to maintain their edge need to gear-up for mounting compliance regulations.

The critical question for all upstream and downstr Full Content »
Contributor: Barbara Hodge
Posted: 07/11/2012
Barbara Hodge
Customization is taking center stage in an industry that owes its foundation to commoditization. Sony Music, Finnair, and Sony Electronics – facing up to challenges Full Content »
80 results
of 8
Posted: 10/29/2013
Asia: Shared Services Will be Incorporating Front Office Operations in Future

How are changes in customers’ service delivery needs reflected in BPO provider offerings? During Shared Services & Outsourcing Week Asia 2013, we invited six of the region’s leading BPO providers and consultants to a lively and provocative debate on stage. What we found was that the hot topics reflected much of the thinking we Full Video »
Contributor: Barbara Hodge
Posted: 10/08/2012
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Naomi Secor explains what lies in store at next year's Shared Services & Outsourcing flagship event in North America Full Podcast »
Contributor: Deborah Kops
Posted: 08/07/2012
deborah latest portrait
We forget that everyone…and that means everyone…needs to be sold. Full Column »
Posted: 07/05/2012
Gearing-up for Environmental Compliance 2.0



The last couple of years have shown that human health and environmental sustainability are key areas of concern for organizations, and regulatory compliance, therefore, is increasingly important. Companies that want to maintain their edge need to gear-up for mounting compliance regulations.

The critical question for all upstream and downstr Full Sector Report »