Center of Excellence
Should Automation Sit Under IT or GBS?
November 22 by SSO NetworkWhat is the relationship between automation and shared services or GBS? Are the lines blurring? At SSON, we’re seeing more and more that the lines between shared services and GBS in itself are much mo...
Rethinking the Center of Excellence for the Modern Enterprise
November 08 by SSON EditorToo often, COEs are stretched thin and forced to choose between maintaining existing automations and collaborating with the business to scale initiatives. Read on to learn how COE teams are uniquely p...
The Four 'P's' of Shared Services
August 03 by Bob LoveUsing four of the core operational functional areas is important when reviewing the extent to which more end to end process should be the responsibility of shared services.
Communications as a COE for Shared Services Success: Building The Strategy
July 13 by Aniisu K. VergheseWhat's needed to begin the process and how do you navigate around common challenges?
Communications as a Center of Excellence for Shared Services Success
June 28 by Aniisu K. VergheseThere is real value in investing in communications as a Center of Excellence: Find out what it takes to get there and how to build such teams
SSON Report: Centers of Expertise Driving Automation
June 01 by SSON Industry ReportsImproving business resiliency through COE-driven automation