Rethinking the Center of Excellence for the Modern Enterprise

According to SSON Research & Analytics’ GBS & Shared Services State of Industry Survey 2022, roughly 40% of shared services practitioners confirm that leveraging automation platforms and digitizing data are top priorities this year.

Too often, COEs are stretched thin and forced to choose between maintaining existing automations and collaborating with the business to scale initiatives. This can result in siloed projections and perception of a COE as a tactical support function, rather than it’s true value as a strategic business partner responsible for digitizing operations and creating an integrated toolkit of advanced intelligent automation (IA) technologies to drive strategic business outcomes.

Read on to learn how COE teams are uniquely positioned to balance business needs and IT requirements with a holistic approach to driving results. It will answer these key questions:

• Why now? What factors make the COE such a critical resource now?
• How can a digitally savvy workforce be best optimized?
• How can the right tools and platforms engage and empower employees?