SSON Report: Centers of Expertise Driving Automation
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The crisis that hit global markets early in 2020 could not have been foreseen. And, despite the robust Business Continuity Plans that Shared Services had carefully laid out, COVID-19 proved overwhelming.
As a result, Shared Services are now gearing up for more resilient service delivery models by aggressively deploying future of work concepts and accelerating automation initiatives.
In this context, Shared Services are relying on Centers of Expertise (COE) to provide innovative value beyond the benefits of centralization and standardization. Ensuring automation is optimally implemented across the enterprise requires a centralized approach: the COE.
This report outlines the role, purpose and value of COEs in modern day Shared Services Organizations.
