SSON Report: Centers of Expertise Driving Automation

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The crisis that hit global markets early in 2020 could not have been foreseen. And, despite the robust Business Continuity Plans that Shared Services had carefully laid out, COVID-19 proved overwhelming. 

As a result, Shared Services are now gearing up for more resilient service delivery models by aggressively deploying future of work concepts and accelerating automation initiatives.

In this context, Shared Services are relying on Centers of Expertise (COE) to provide innovative value beyond the benefits of centralization and standardization. Ensuring automation is optimally implemented across the enterprise requires a centralized approach: the COE.

This report outlines the role, purpose and value of COEs in modern day Shared Services Organizations.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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