EY
COVID-19: How shared service centers are weathering the crisis
June 30 by Niklas OldigesShared services are surviving the pandemic relatively unscathed thanks to proactive crisis plans and digitalization.
GBS: The Engine that Drives Transformation [Now More than Ever]
June 02 by Christian Mertin"COVID-19 underlines that – in terms of business operations - we need a very flexible and intelligent organization in future"
COVID-19 Impact on GBS Locations
May 13 by SSON Industry ReportsIn collaboration with EY, SSON presents a detailed breakdown of how COVID-19 is trending across countries.
Embracing automation: EY's global story
August 08 by SSONJust over a year ago, EY took the first steps in its automation journey, with three proof of concepts.Today, EY has over 500 internal processes automated that help improve customer experience, quality...
Global Intelligent Automation Market Report (H1 2017)
July 31 by Global SSON Industry ReportMANAGING DISRUPTIVE CHANGE A new operational model enabled and built by intelligent automation Most organizations are finding themselves in an Uber moment, as enormous disruption...
New Global Intelligent Automation Market Report Finds Biggest Wins Still in RPA, But Market Focus on Artificial Intelligence
July 31 by Shared Services & Outsourcing NetworkThe Shared Services & Outsourcing Network (SSON), the world’s leading forum for business services executives, has today released the Global Intelligent Automation Market Report (H1 2017)...
Finance Transformation: the Challenge of Global Compliance & Reporting
September 01 by SSONSummer is great for regrouping, clearing your head, and trying something new. For my part, though I have still not learned to surf (here's to summer 2015) I did fight my way up Ireland's Croagh Patr...
Brazil’s Scariest Moment …
June 30 by SSON EditorThe scariest moment for me last week was the thought that the World Cup host nation might be out of play! Who can imagine Brazil having to yield its lovely stadiums to other countries without being...