labor arbitrage
Service Delivery Automation: A Cure for Cost Savings Ennui?
November 01 by SSON Industry ReportsFor the last decade, outsourced and internal service delivery models for both IT and business processes have focused on labor arbitrage to generate cost savings. However, as organizations demand eve...
The Best Practices from BP
January 24 by The Shared Services & Outsourcing Network EditorAs SSON's 2014 Awards season beckons (just in time to outshine the Oscars) we'd like to encourage all of you, no matter where in the world, to apply for one of our 5 categories: Customer Service, Cu...
What Do You Need to Know About Outcome-based Delivery?
July 03 by The Shared Services & Outsourcing Network EditorIn today’s economy, outsourcing providers are under pressure to demonstrate value. Labor arbitrage is a given - today, clients want deeper cost savings from end-to-end solutions and automating...
Enabled Business Process Outsourcing
July 03 by The Shared Services & Outsourcing Network EditorThe Business Process Outsourcing industry can no longer rely solely on low-cost labor arbitrage as a competitive strategy. To meet future demands, the BPO industry must automate complex business...