sourcing model

One of the most important services offered by GBS is the seamless migration of processes. A key concern is how to ensure the work you moved into GBS continues to provide the same service levels you ar...

There is a very good reason we are seeing a marked increase in the continued growth of offshore captive operations, they simply make sense. In fact, many of the major 3rd party Business Process Outsou...

There are usually two options when a firm considers setting up operations outside their own region; outsource the work or go offshore by themselves. While the primary reason for going offshore has...

With robotics all the rage, conventional thinking has it that the impact on Asia’s shared services and BPO centres will be one of replacing busy hives of activity employing thousands of people, with r...

Biswajit Dasgupta, who cut his teeth at Siemens’ SSO, explains the various pros and cons of the four main operating models that apply to Shared Services. Each model is driven and supported by...