241 results
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Contributor: Murphy Choy
Posted: 01/15/2018
Murphy Choy
In future, payments processing and contract creation will happen real time, and delays and payment issues will disappear Full Content »
Contributor: Tony Saldanha
Posted: 01/11/2018
Motivation to lead change does not need to be defensive. Try turning opportunity into success Full Content »
Contributor: Darrin Bird
Posted: 01/04/2018
Darrin Bird, TCN
7 tips to leverage 'digital' for your operationsDigitalization is sweeping across enterprises large and small, and affecting not just the way we live and the way we interact in our private life, but also, and significantly, how business operates. Some of 2018's key trends are summarized by Darrin Bird below.Voice will remain king: There will... Full Content »
Contributor: Barbara Hodge
Posted: 12/12/2017
Barbara Hodge, Editor
RPA is table stakes compared to the impact of transactional ‘greenlighting' via blockchain Full Content »
Contributor: SSON Industry Reports
Posted: 11/26/2017
The Four Phases of Digital Transformation: The Intelligent Automation Maturity Model
Intelligent Automation – the combination of RPA and AI-powered cognitive automation – is an opportunity for shared services leaders to raise their aim from just cost cutting, to becoming a vehicle for new revenue. Leading enterprises all over the world have given countless hours back to the business and significantly improving service delivery by digitizing common shared services processes like intake, onboarding, accounts payable, procurement, and order-to-cash. Creating “digital shared services” is now a common vision.

The path between establishing this vision and achieving it, however, is filled with many decisions, change, and often, unexpected roadblocks. The path also varies significantly from business to business.

This eBook will help shared services leaders determine the optimal path for their unique operation, make critical decisions based on best practices, catalyze and instrument change by identifying organizational signals, and level roadblocks to digitizing shared services along the way. Full Content »
Contributor: Press Release SSON
Posted: 11/22/2017
Press Release SSON
This free online event features the most popular sessions and speakers from SSON’s 2017 flagship Australian and Asian Shared Services & Outsourcing Weeks held in Sydney and Singapore, and offers the unique opportunity for registrants to experience 9 live in-depth sessions – or watch them on demand after the live event – all from the comfort of their desk. Full Content »
Contributor: Shared Services & Outsourcing Network
Posted: 11/20/2017
Shared Services & Outsourcing Network
This is the first salary study to focus specifically on the shared services industry. It provides a global comparison of salary costs, talent availability, market saturation, skill-sets, maturity, and recruitment growth trajectories to help shared services professionals in optimising their global staffing footprint. Full Content »
Contributor: Barbara Hodge
Posted: 11/02/2017
Social minds
An overview of the opportunities delivered by IA, and examples of their application to Shared Services. Extracted from the IA Global Market Report 2017 Full Content »
Contributor: Press Release SSON
Posted: 11/02/2017
Press Release SSON
Leaders in financial close software combine to form comprehensive and innovative portfolio of financial solutions supporting organizations across the globe Full Content »
Contributor: Emma Beaumont
Posted: 10/26/2017
SSOW APAC Digital Video
SSON is hosting SSO Week APAC Digital 2017, a FREE online event for shared services professionals in the APAC region on 12 - 14 Dec 2017. Check out the content headlines here. Full Content »
Contributor: SSON Industry Reports
Posted: 10/26/2017
Drive Results in Your HRSS
We all know companies with highly engaged workforces outperform their peers, but do employees ever ask to be engaged? No, employees ask to be helped – anytime, anywhere.

Within your current HR Shared Service Center structure, can employees receive “always-on” HR services – or better yet, find their own answers? This is a crucial component to driving higher efficiency gains, delivering better employee experiences, and enabling teams to outperform SLAs.

HR Service Delivery technology provides tier zero support, consistent global compliance, HR process/workflow automation, and robust analytics on all employee requests and cases.

In this eBook, PeopleDoc explores the best practices that make modern HR Shared Service Centers successful - from foundational concepts, to digitizing communications and files, to streamlining processes and driving continuous improvement. Full Content »
241 results
of 22