O2C: Your Lifeblood. Getting it right.

Setting the Stage for Customer Service

Lew Bader
Contributor: Lew Bader
Posted: 02/11/2016

Let’s turn our focus to Customer Service. How your people react towards a customer when the call comes in is critical to a successful Order to Cash cycle. One wrong word, one negative perception, one bad experience ... can impact the relationship forever. "A positive attitude causes a chain reaction of positive thoughts, events and

To continue viewing this content please fill out the form below and become an SSON member.
Or if you're already a SSON member, sign in below to download.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

Lew Bader
Contributor: Lew Bader
Posted: 02/11/2016


Join for Free


United States
February 25 - 27, 2018
The Peninsula Manila, Makati City, Metro Manila, Philippines
March 18 - 21, 2018