Business Process Outsourcing

Check out the number of vendors you can find in key shared services solution categories in SSON's Global Shared Services & Outsourcing Vendor Directory.This vendor directory, which is compile...

Last week, SSON columnist Fatmir Hyseni  wrote about the "big push" towards automation of services as a result of Brexit. One of the significant side effects, he says, would be the enormous addit...

Infosys setback is sign of a more robotic timeThe biggest surprise if you can call it that, in my inbox this morning, was as clear an indication as any that the traditional BPO industry is in trouble....

Few people predicted it would happen, but in June of last year, Britain voted to leave the European Union. Since then, there has been a great deal of debate surrounding just what impact this move will...

This interactive report from SSON Analytics maps out the 479 Captive/Hybrid shared services centers across the U.S. West Coast.Sign in to view the report below for answers to core questions...

This infographic from SSON Analytics presents findings from a live audience polling conducted during North American SSO Week in March 2017.[inlinead]For more shared services data tools, visi...

How to make sourcing decisions in light of "everything changing" in the BPO world

At the close of SSON's 21st Annual North American Shared Services and Outsourcing Week in Orlando, chairperson Brad DeMent, partner at ScottMadden, Inc., summarized the key trends that were discussed...

Recently I received this email from a coaching client, who is a contract administrator on the buy-side. His concerns and my advice are applicable to sales-side contracting too.How do I intelligently b...

This past summer, I co-negotiated a complex supplier agreement. Like many of you who’ve rushed the deal over the finish line, my colleague literally got the signature the late afternoon of the last da...

Synergistic combination expected to have material impact on 2017 financialsISG targeting 2017 revenues of $285-$300 million, adjusted EBITDA of $36-$38 millionAcquisition expected to be accretive to 2...

I know, I know… You are being inundated with messages about technology, robotics, as-of-yet-undiscovered new locations, twists on the traditional shared services model itself, and more. And yet, you k...