GBS Innovation Series Posts
With Robert Weltevreden
A very common mistake many business leaders make is to believe that going Digital means, buying and implementing a lot of cool new technology. More often than not the investments made in made in these new technologies outweigh the eventual benefits accrued from them.
The most recent SSON State of the Industry Report, showed that service excellence was the 2nd highest ranked on strategic targets for 2024, with 71% of the organizations saying it was a top priority. Design Thinking could be the answer to getting to Service Excellence…
