Thanks to Celonis for sponsoring this podcast miniseries.
In this episode, JP Thomson explains why "customer pain points" – as measured in operational friction – are so costly.
Join JP Thomson live by registering for Celosphere Live through this link.
24 April, 2024
Online
30 April, 2024
Online
14 - 16 May, 2024
Estoril Congress Centre, Lisbon, Portugal
14th – 16th May 2024
Pullman Albert Park, VIC
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