Bernhard Schaffrik

Bernhard’s research supports CIOs and technology leaders with their broader transformation challenges. His thought leadership provides guidance on how to manage technology-driven business models and how to drive sustainable technology innovation. Bernhard is a hands-on expert in emerging technologies such as robotic process automation (RPA), artificial intelligence (AI), the internet of things (IoT), and cloud computing. Leveraging his business process and enterprise architecture expertise, Bernhard’s research takes a holistic look at business and operations automation and serves clients in these areas of responsibility.

Previous Work Experience
Bernhard has over 20 years of experience in technology management as an advisor, strategist, architect, and manager. Before joining Forrester, Bernhard held various tech management positions at Merck in Darmstadt, Germany. He built and ran the enterprise architecture management discipline, acted as chief architect to the CIO, and drove the transformation of the IT organization to a customer-obsessed, business-performance-enabling organization. Bernhard also led the digital transformation of Merck’s Performance Materials business sector and managed the Technology Innovation Group of Merck’s shared services function. Prior to joining Merck, Bernhard worked in the consulting industry with a strong focus on business process management, enterprise architecture management, organizational transformation, and change management.